Does your vendors’ ‘roadmap‘ consist of a single dot?
Or are the only lines on that ‘roadmap’ coming from that dot consist of the words “acquired by…”?
Is change, innovation, update and upgrade not part of the vendor’s vocabulary? And is it part of yours?
Has your DAM had more vendors owning it over a handful of years that:
- You lost count how many owners it had? (This may take two hands)
- The vendor can barely assist you on their ‘new’ system let alone navigate around the system themselves?
- An update from the vendor simply consists of a delayed email notification of new ownership and/or new management, after you read about it a month ago through another online channel?
- The vendor only ‘innovates by acquisition,’ but updates/upgrades not a single system?
- The present vendor has no clear record of what product(s) and/or service(s) you use? (How do you spell CRM?)
- You as a client feel forgotten by today’s vendor? (Helpful service trumps a branded pen any day)
- Personalized service from a person who speaks your language would really be helpful as long as they can actually deliver what you need as far as assistance is concerned?
- SLA might no longer stand for Service Level Agreement? (Support might seem like a foreign concept as well, but still paying for it)
- The most technical documentation available is their sales brochures regurgitated with [pick one] vendor logo/name?
- When you call/email/send smoke signals to someone who might still work for the vendor(s) requesting some technical support, but the only reply you get back is “Oh, we need to hire someone again to answer your question”? And then you wait. Ask again. And wait some more. And then social security finally becomes available to you… and then you are seeing the writing on the wall. Retirement is looking real good. So, the only question remains… who goes first? You or the vendor?
- Migration to a more stable DAM vendor and system is looking better, more efficient and/or more effective every day?
How many vendors have owned your DAM system?