Another DAM blog

(about Digital Asset Management)

What is a DAM Award?

Posted by Henrik de Gyor on March 13, 2010

Recognition for going above and beyond the ‘call of duty’ is not often rewarded. Sometimes not even mentioned in the workplace. While we don’t need a ticker tape parade or gold medals for ‘just doing our job’, mentioning and/or rewarding real achievements is one way to recognize individual overachievers and your organization’s top performers. Anyone who has worked with Digital Asset Management (DAM) knows it is not as easy as pie.

A DAM Award can  recognize your organization’s top DAM users and top performers. How do you find these top performers?

By using reports directly from the DAM on a periodic basis (week/month/year) in a objective, predefined, quantifiable manner, it is possible to find out:

  • Who uploaded the most number of assets (not garbage, without metadata, just to boost your numbers)
  • Who metatagged the most number of assets (while following the established guidelines as to what metadata is needed within your organization)
  • Who downloaded the most number of assets for a specific project (and used those assets)
  • Who ordered the most assets from the DAM for projects (if you use an ordering system within your DAM)
  • Who created the most downloaded asset(s) in the DAM (it may not even be your organization’s logo)

You could even find out who uploaded milestone assets such as the:

  • ten thousandth asset
  • hundred thousandth asset
  • millionth asset to the DAM
  • and so on…

It is recommended to establish ground rules and fair prizes for the DAM Award. These awards could be issued to the top performing individual per group or department. DAM administrators should not be eligible to win a DAM Award. Since patterns of heavy use may occur depending on the role of the individual or project they happen to be working with the DAM, all winners may need to be limited to a specific number of times they may win the award in a row. If you have the number of DAM users which can be counted on one hand, you may want to consider adding more users to increase ROI before issuing DAM Awards.

A DAM Award can quickly establish itself as a welcome surprise since  it is fair recognition for a job well done if it is

  • Measured and issued objectively
  • Openly documented
  • Quantifiable with numbers

The award also invites friendly competition to beat each others’  achievement every period of time. Individual winners have been known to add the fact that they are a DAM Award winner to their internal email signature line.  It often evokes a sense of pride. Yes. Pride in the individual’s achievement, due to the recognition of hard work and encouragement to continue on. DAM Awards are often prominently displayed in the individual’s workspace.

As a tangible award, create an official certificate (from a uniformed template) to hand out to winners of the DAM Award.  This award could also be emailed as a PDF to remote users. Check before issuing tangible monetary awards in case it is considered taxable compensation.

The official DAM award certificate could include:

  • Individual’s name
  • Individual’s title
  • Group/Department
  • Award date
  • What was their achievement
  • Period of time when achievement occurred
  • Quantifiable measure (numbers) to back up the achievement/milestone

Consider using the organization’s logo to make it even more official (if permitted by the organization). Otherwise, consider using a graphic element of a DAM mascot…the beaver, for example, to add to a sense of fun.

To date, I have not seen any DAM vendors create DAM Awards for their clients to use.

The recognition could also include an email to their department/group and their management to advise everyone of the achievement. Being a recipient of an objective, quantifiable award can be favorable in an annual performance review.

Various organizations use DAM Awards as a supplement to:

Do you issue DAM awards to recognize your top DAM performers?

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Where can I find some DAM jobs?

Posted by Henrik de Gyor on February 28, 2010

Despite current economic times, Digital Asset Management (DAM) jobs are listed on a regular basis throughout the United States and the world. While many positions are clustered around major cities, there are often 100+ jobs listed at any one time. So the question is if you have relevant job experience (according to the individual job description) in the field of DAM, where do you look?

Here are several online job sites which display DAM jobs regularly:

As many DAM professionals know, metadata is important. Specifically, keywords.

Keywords which work well when searching within relevant job sites are:

  • “Digital Asset Management”
  • “metadata”

Keywords which do not work as well are:

  • “DAM” (unless you really are looking for jobs related to hydroelectricity or any other word with the letters “dam” in it)
  • “Asset Management” (often yields financial or real estate positions)

What if you do not have relevant job experience? If you are a college student, consider a DAM internship.

If you are a working DAM professional or between DAM jobs, consider seeking the skills of a talent scout or head hunter with experience in placing individuals with those technical skills.

It is not a secret that Digital Asset Management is a technical field, but the DAM users are not necessarily technical people. DAM professionals need to be able to ‘translate’ the complex blah blah blah into terms non-technical people do understand. As a Digital Asset Manager, I am a bridge between creative and technical groups. There is a lot of hands-on activity and training which involves plenty of hard work and, of course, metadata. Like many positions, this job is not for everyone. If you are job hunting, do yourself as well as the hiring managers a favor: Don’t apply if you are not qualified according to the job description.

Nowadays, many employers only accept digital copies of your resume and cover letter when applying. Human eyes may not even see your completed application unless it first passes filtering technologies. As with most resumes, Human Resources may read them in 30  seconds. Depending on a variety of factors, there may not be a line forming outside the door for DAM job applicants.

Many people may not understand what DAM professionals do for a living nor how digital asset management works. In order to get hired as a DAM professional, you need to know what this involves and be able to explain it to people clearly.

Where do you find DAM jobs?

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What do you use to deduplicate assets?

Posted by Henrik de Gyor on February 19, 2010

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Do you deduplicate your DAM assets?

Posted by Henrik de Gyor on February 12, 2010

Do you deduplicate the assets in your Digital Asset Management (DAM) solution?  Please answer this quick anonymous poll:

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How do I avoid duplicate assets in a DAM?

Posted by Henrik de Gyor on February 11, 2010

In some cases, organizations have unique file naming conventions, but file names are often created by people, which more often yield not-so-unique file names. One person names a file one way and another person names the exact same file another way because they use it differently or in a different place. While this demonstrates a clear lack of consistency and governance, it happens way too often. This is especially true if you not using a Digital Asset Management (DAM) solution with clear guidelines and stop gaps to catch these sort of things as part of a workflow.

We end up with collections of assets which may have:

  • many similar file names (are these true redundancies or simply the result of a poor file naming convention?)
  • some assets with the same file names (whether the content is the same or not throughout a folder structure)
  • every asset having different file names even though some may be exactly the same (content wise)
  • Assets just copied multiple times across folder structures (which makes sorting by file name out of the question)

So here is the dilemma. What do you do with exact duplicates?

  • Throw away all your IP and start over? (Not wise)
  • Painstakingly open and look through each and every asset to try comparing and contrasting them all, one asset at a time? (some people do this, as painful, time-consuming and expensive as it sounds since it may even take a subject matter expert to review some assets)
  • Have  a computer “just do something about it
  • Use a file browser to make this review process go faster? (getting warmer, but we can actually do better than visually checking each asset, with or without any metadata)
  • And we have not even begun to discuss different versions of the same assets and different file types (different file extensions)
  • What would you do?

Some DAM solutions will look for matching file names and catch those during the upload process to the DAM (based on matching file names, regardless of whether the actual content is duplicated or not, as described earlier).

And then, there is even a better way…

Enter the world of algorithms. Yes, an algorithm is complex code. Do not worry because these algorithms can be nicely packaged into easy to use and very powerful tools for data deduplication (also referred to as ‘deduping’ or ‘dedupe’ in shorthand). The algorithm does a bit-by-bit comparison of each asset, regardless of file name, and creates a checksum. Checksums are a string of letters and numbers (alphanumeric) which act like a fingerprint, unique to the asset. If an asset is an exact duplicate (really beyond any visual comparison), it will produce the same checksum. If two assets have the same checksum, they are exact duplicates.

How does it work with assets?

  • Add a period in a text file
  • Move a line in graphic
  • Clip an audio file
  • Color correct a photograph

Doing any of these changes the bits which make up these assets and that will yield a different checksum. If two assets have the same arrangement of bits, you will likely have the same checksum.

So how accurate is it?

One algorithm called MD5 is accurate to 1 in 1 Octillion (That is 10 to the 27th power or 1,000,000,000,000,000,000,000,000,000 according to most American English standard dictionary numbers). That should be accurate enough for quite a while, don’t you think? Read on. This gets better.

Regardless of the operating system (OS) or the computer (PC/MAC/whatever) you use to run this algorithm, MD5 can catch exact duplicate assets and when it does, it will produce the exact same checksum or fingerprint.

I briefly mentioned MD5 during a metadata webinar and people got really excited.

Where did MD5 come from?

MD5 was originally designed in 1991 by MIT’s Ron Rivest as a cryptographic hash function using 128-bit hash values. While the intelligence community encrypts with other algorithms now due to security concerns, MD5 was a standard among software vendors in order to verify whether a download was exactly as intended to be downloaded (not hacked). MD5 has now been replaced by SHA-256 as a U.S. National Standard. Shying away from a 512 bit algorithm (SHA-512) which are even more taxing to a system, MD5 is still one of the commonly used data deduplication methods. Note that MD5 is not recommended for any SSL, password security or any security today. We are talking about using MD5 just for data deduplication here, not security.

How common is this tool found?

The command for MD5 is built into UNIX machines (Apple’s Terminal application). There are a bunch of PC programs which use MD5 (or SHA-256) and are available online for a nominal fee. Some DAM systems are available with MD5. Some DAM systems are available with a less powerful algorithm called CRC32 which is a 32 bit hash.

What does a MD5 checksum look like?

5d41402abc4b2a76b9719d911017c592

To technology folks, this exciting stuff with major potential. For the rest of us, you do not need to run away, but understand that a DAM should be able to create, read and compare these values.  A DAM should also be able to report on this along with the rest of the metadata for every asset available.

What are the benefits of MD5?

  • We can run MD5 on a collection of assets (in a DAM or not) and compare the checksums. If any checksums match, you just found duplicate assets. Several MD5 tools do this comparison of checksums. Handle duplicates however your organization deems fit in a systematic manner. Just be aware of where the assets were intended to be used, particularly if the file names do not match.
  • We could also search for assets using the checksums (even as metadata on a per asset basis in the DAM if you assign a field to it) to reduce duplicates.
  • We could request for a DAM vendor to compare all checksums in the DAM (one per asset) for any uploads.
  • It is very common to have many duplicate assets within an organization. Some organizations have run MD5 on their assets and reduced duplicate assets by over 80%.
  • MD5 can even work on a string of text (outside of a file) to verify if it is the same as another string of text.
  • This can reduce storage on servers of any duplicates. Why would we want to store exact duplicates repeatedly?
  • MD5 runs on any Operating System and any computer which can handle the checksum function.

What are the risks behind MD5?

  • If we have embedded metadata (metadata embedded inside the asset) that is edited differently between two duplicate assets, you may get a different checksum (duplicate not found).
  • Layered masks not visible to the naked eye may throw MD5 off if one asset has a layered mask and another asset with duplicate content does not (duplicate not found).
  • Collisions may happen. MD5 is no longer recommended for use for any security needs. SHA-256 trumps MD5.
  • The MD5 tool may tax your system performance while creating and comparing checksums for a collection of assets. SHA-256 is even more taxing on a system.
  • This does not necessarily identify nor eliminate all duplicates, but MD5 can help address most of the them.
  • People may continue creating and acquiring duplicate assets, but deduplication on DAM system will help act as a stop gap to additional duplicates being introduced to the DAM.

How to use MD5 on assets?

You could…

  • Run MD5 on all assets already in the DAM (dedupe existing DAM assets)
  • Run MD5 on all assets to be uploaded on a ongoing basis and compare those checksums to the checksums of assets already existing in the DAM (dedupe all asset uploads against existing DAM assets)**

**Note this may, depending on the DAM system, require either:

  • A configuration of the DAM (varies among DAM systems) if it already exists as a feature
  • A customization to the DAM for this process to be automated upon upload (if it is not an available feature to the DAM system)
  • A manual effort prior to upload to DAM or even outside of the DAM (which may catch less duplicates if neither the customization nor configuration is available).

Where can we find more information about data deduplication?

  • Google it.
  • Ask DAM vendor(s) about whether they have some data deduplication method in their DAM system. Many people (include vendors) may not be aware of the need for data deduplication. If your DAM vendor does not have it, ask for data deduplication to be part of their roadmap of upcoming improvements with accompanying documentation. The more people ask, the more likely the vendor will add this to their roadmap.

How do you avoid duplicate assets in a DAM?

Posted in Digital Asset Management | Tagged: , , , , , , , , , , | 7 Comments »

Do you have unique logins per DAM user?

Posted by Henrik de Gyor on February 1, 2010

If you administer a Digital Asset Management (DAM) solution, please vote on this quick, anonymous poll about whether your DAM has a unique login for each DAM user:

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What is the difference between DAM mentoring and consulting?

Posted by Henrik de Gyor on January 28, 2010

During late 2009, I started DAM mentoring program. I had a flurry of emails asking about it and joining the free program daily.

After having the first day of mentoring, I wanted to clarify what DAM mentoring is and what DAM mentoring is not.

DAM mentoring is not consulting. Mentoring is mostly on an individual basis. I am not going to mentor a whole organization.

The other difference is the frequency. DAM mentoring is done a couple times a month and an hour at a time (maximum two hours per month) . DAM consulting is available as often as you need their advice and as long as you pay the consultant(s).

If you happen to be a DAM mentee, but need more frequent advice, I would suggest looking for a consultant. If you already have a consultant and also want mentoring, you are more than welcome. Just note the limited availability of the mentor to mentees. Mentoring is not a replacement for consulting and consulting is not a replacement for mentoring. Mentoring is individualized assistance, guidance and suggestions. The only thing major thing that is similar to consulting and mentoring is the fact that it is still up to you to follow the advice given (or not).

For those that contacted me and joined me for the individual hourly mentoring sessions, everyone:

  • had different questions brought to the table
  • enjoyed the conversation
  • gained something from conversation

On a side note, I had some vendors contact me about the mentoring program. Some were interested in mentoring for me. Some were even interested in being mentored. After careful consideration, I had to turn them all down since I remain vendor agnostic and so does this mentoring program. I talk with many various DAM vendors regularly, but it is not realistic to subject mentees to guidance by any specific vendor. It would also not be fair to other DAM vendors either. As for those vendors wanting to be mentored, I suggest they first learning the ins and outs what their own solution does and then take a look at other DAM vendors for comparison.

So, mentoring is free and consulting is not. And in all fairness, it should stay that way. If you are interested being mentored, feel free to contact me and we can schedule something together. If you interested in a DAM consultant, be aware of whether they are partial to particular vendors, especially if you are being consulted in the vendor selection process.

Who do you turn to for DAM advice before, during and well after the DAM implementation?

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What does DAM have to do with change management?

Posted by Henrik de Gyor on January 25, 2010

While I could blog about change management on the asset level, I will reserve that for a future blog post. I want to take a more global perspective of the change management involved with the implementation and operation of a Digital Asset Management (DAM) solution….within an organization.

Just like many projects today, as soon as we begin implementing and operating a DAM within an organization, we often need to deal with people, process, and technology changes.

So let us say we want a DAM within an organization. Now what?

• Install, declare “we have a DAM” and walk away?
Someone else will volunteer to do this, right?
• Buy a DAM, upload some stuff, expect people to use it (somehow) and that’s it, ain’t it?

No. Back up unless you want another solution to collect dust (aka shelf baby)

There is a fundamental shift which needs to occur within the organization as soon as we realize we need to implement a DAM, where we will need to deal with changes to:

  1. People
  2. Process
  3. Technology

This involves turning a DAM system into a real DAM solution. If don’t have all three involved and working together, this will not work properly.

  • If the people don’t use it, the system becomes a ’shelf baby’.
  • If there is no process (established and documented in writing), how are people supposed know what to do with the system? People are not born with this knowledge.
  • If there is no DAM system, the people do not have the technology to manage digital assets throughout an organization. There is no sense pretending you have DAM process if you have no established DAM solution, unless you have a fantasy organization. One would hope we treat our organizations like a business rather than a playground.

Implementing a DAM solution can help resolve many of the bad habits (as described in the twenty point of my first post) when it comes to dealing with the organization’s digital assets.

Digital assets are not going away anytime soon.

Change management can also involve expectation management.

Status quo is not an acceptable way of business, regardless of the economy.  No sense in sitting on our laurels because we did something a while ago. What have you done lately? Many organizations lose control (and market share) by resisting change and failing to adapt.

It is your choice to adapt in one of three ways:

  • a proactive manner
  • a reactive manner
  • Ignore it and hope it will go away…like mobile phones and computers (this is the best way to become a dinosaur)

What could this change with a DAM solution look like?

For people, this may involve…

Before Change

• Closed environments

• Isolated

• Lacking communication

• Slow delivery

• Localized thinking and action

• Coveting “MY” assets

• “MY” budget

• Endless meetings

• Fear of loosing control

• Already ‘know it all’

After Change

• Open environment

• Collaborative

• Easier communication

• Rapid delivery

• Globalized thinking and action

• Sharing OUR assets

• Chargeback for use across organization

• Fewer meetings using DAM light boxes

• Empowering by engaging and sharing

• Willing to learn new things regularly

For those of us actively using social media, this may already sound familiar. The mindset of “my” assets vs. “our” assets is similar to sharing. After all, if we work for an organization, what we create (e.g. digital assets) while working for the organization is often owned by the organization, so those are in fact “OUR” assets, not “MY” assets. Sharing is good. Otherwise, no one knows these assets exist, even within an organization.

As for process, this may involve…

Before Change

• Pick the cheapest technology available, then find out how to we can conform to the technology’s needs

• Fragmented training with inadequate  documentation presented once

• Individualized view of workflow

• Difficult to budget projects

• Difficult and time-consuming to find assets

• “I don’t know where it is”

• Liability to reuse

• Rights and permissions unknown

• Subjective process

After Change

• Pick technology which meets our business needs first, then budget for it

• Training with supporting documentation available online

• Standardized and documented workflow based on roles

• Easily report projections for budget per project

• Easily and quickly found assets

• Quickly know what we have available

• Easier to reuse, due to documentation on a per asset level

• Rights and permissions easily accessible and legible

• Objective process

As for technology, this may involve…

Before Change

• We conform to technology

• Unknown duplication of assets

• Different applications and versions of software per employee

• Limited threshold

• Obsolete=time to update

• Coveted technology within a department

After Change

• Technology conforms to our business needs

• Reduce duplication of assets (via check sums)

• Uniformed sets of applications and versions of software per role

• Scalable threshold

• Regularly scheduled updates

• Technology used across departments throughout organization

How do we manage change?

To paraphase Peter Drucker, you can not manage change if you do not measure the change, find out what is improving and what still needs improvement.  When you have a DAM (and use it), run reports from the DAM regularly (yearly, quarterly, monthly, weekly or more enough if needed). Filter reports and analyze for same factors regularly, measuring the results for each factor. Establish metrics or common measures to use as reference. If results are not steadily improving on a regular basis, analyze why. The reports are black and white (purely objective), but the analysis may be gray (subjective) if you do not establish documented metrics.

  • How many users are using the DAM? How often?
  • How many assets are in DAM?
  • How many assets get uploaded to the DAM (per week/month/year)?
  • How many assets are being used (per week/month/year)?
  • How many asset are being reused? How many times?

What about management issues?

  • We can evaluate employee competencies by running reports and analyzing each individual users’ results as well as group results on a regular basis in order for them to have an objective measure of exactly what can be improved.
  • Technical competencies are a must within each role and function, but training is often needed to keep up-to-date with new software versions, so budget the time for employee training. Train with written documentation for workflows. What is different from before? Be clear where questions can be directed to.
  • Weigh the option of a weekly report over a weekly meeting with management. Live 360 degree feedback and candor can be very valuable during times of change (which are more frequent nowadays). Some of the best feedback may come on a individual basis rather than as a group, depending on personalities and comfort level.
  • Not everyone will embrace nor accept changes overnight. Recognize the issues by listening and find a resolution in order to increase user adoption.
  • Sometimes, individuals may not be suited for this type of work and may need to reassigned (or sometimes even shown the door), if:
    • They are unwilling to change with the organization
    • They demonstrate being a hindrance to results
    • Regularly fail to meet the objectives in a timely manner when given adequate support
  • If needed, find the links between the DAM reported results per user,
    measure their individual ROI and add it as another objective factor in the performance reviews for every DAM user.
  • Management as well as stakeholders should be proponents and be model examples to changes.

How do we apply change management?

  • Awareness – why is the change needed (document issues and feedback)
  • Desire – to support and participate in the change (involvement and leadership)
  • Knowledge – of how to change (plan, document, train and share)
  • Ability – to implement new skills and behaviors along with time and budget needed (provide training with documentation and have continued support available)
  • Reinforcement – to sustain the change (provide support, reports and governance)
  • Acknowledgement - recognize top performers within their roles regularly. Point out their key successes and results as goals for others

Charles Darwin said, “In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.” In this context, it is not the strongest who survive, but rather ones who best adapt to change.

How do you manage change and DAM in your organization?

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