Another DAM blog

(about Digital Asset Management)

Archive for February, 2009

Who is using your DAM?

Posted by Henrik de Gyor on February 19, 2009

Once an organization recognizes the value of what a DAM could do for them and decide they will get a DAM, they should ask themselves “Who will use the DAM?“, then “Who should use the DAM?“. Once they had the DAM for a while, the question should evolve to “Who else should use the DAM?”" to maximize ROI.

Let us start with before you get a DAM and get a segment of potential users involved in the process.

Prior to having a DAM, you could interview potential users by asking them:

  • What is their workflow without a DAM?
  • How do they search for assets without a DAM? (Some methods you may hear described may seem archaic because they are)
  • Where do they search for assets without a DAM? (How many silos did hear about?)
  • What assets do they commonly search for? (You might realize the DAM could be used for a lot more than just photography and video)
  • What could they do with a DAM?
  • How would they like to search with a DAM? (What metadata might they need to find these assets?)
  • How would they like their workflow to be simplified with a DAM?

Give the users brief examples from case studies of how others have used a DAM, but do listen carefully to your users because they will give you a glimpse to what could be streamlined and simplified in their workflow. Some feedback will need to be taken with a grain (or a bag) of salt. By asking the potential users for feedback early on, it makes them part of the solution and makes them feel involved in the process of implementing the DAM which they will want/need to use.

Once you get a DAM, you need metadata for your assets:

Who will add metadata to assets for the DAM?

Depending on how quickly you need to add assets to your DAM, you will need to evaluate whether you should/can outsource the metatagging of assets based on turn around time compared to doing this in-house.

Once you have metadata and assets:

Who will add assets to the DAM? These people will be your power users.

Depending on how technically inclined your power users are and how complex your DAM is it use, you may be able to reassign people to import assets into the DAM.

Who will your regular DAM users be?

  • How many users will you have?
  • What assets will they want/need to access?
  • What will be their workflow?
  • Do they all work for your organization?
  • How are you mitigating the security concerns with outsiders accessing your DAM?
  • Who has limited access to the DAM?
  • Who has full access to the DAM?

In order for users to adopt the DAM, someone needs to demonstrate the value of the DAM to the users, support and train users regularly:

Who will implement and administer the DAM in your group, department and/or whole organization?

Of course, all these people are human too:

Who will be their backup in case something happens to them?

If you don’t make decisions about who will be doing these tasks, you risk making the DAM a ‘shelf baby’ and wasting an invaluable resource.

What is a ‘shelf baby’? Any product which the organization has spent money on, spoke about for countless hours, tried to rush the implementation early on and finally shelved it as something that was a nice idea with lots of potential, but it did not get adopted by users. So off it goes to a shelf just like a book where it sits there for years…collecting dust in its infancy stage (hence the name). Every organization has at least a few ‘shelf babies’, but the idea is to avoid collecting them unless you need deep holes to throw money in.

Ultimately, everyone will benefit from user involvement and feedback throughout the evolution of your organization’s DAM.

Posted in Digital Asset Management | Tagged: , , , , , , , , | 2 Comments »

Do you listen to DAM podcasts?

Posted by Henrik de Gyor on February 17, 2009

Posted in Digital Asset Management, Podcast, Poll | Tagged: , , , , , , | 3 Comments »

Who should be on a DAM project team?

Posted by Henrik de Gyor on February 16, 2009

Let us say you are a stakeholder within an organization trying to implement a DAM. You have heard about the value of a DAM and about possible cost savings it may yield. You go to discussions and meetings where people keep saying they need a DAM, but you get lost in the technical blah blah and you can’t wrap your head around what they are talking about. Aside from hearing “we need this” and “we need that,” all you hear is dollar figures racking up which worries you. Believe it or not, there are plenty of you out there. Stop denying it. Here is what you can do:

  • Find/hire people who understand the issues and the objectives for your DAM
  • Have them document everything in writing:
    • What did they thoroughly research?
    • What did they observe?
    • What are the issues?
    • How do people work now?
    • What are their current workflows?
    • What may need to be done?
    • Why does this need to happen?
    • What will be done?
    • How it will be done?
    • How this will affect who?
    • Who will do what?
    • When will it be done?
    • Where it will happen?
    • Where are the assets?
    • Where is the metadata coming from?
  • Keep the DAM project team small. You should be able to count heads directly involved with the project on one or two hands, if possible. Make sure they mutually respect each other, play well together and have open candor between them. Allow them to challenge each others point of view as long as they do it professionally and it yields better decisions.
  • Include people who will/may be users and/or administrators. They must know the organization’s current workflows and know the  individuals in the first user group(s) who will utilize the DAM.
  • Make sure you have at least one technical people on your side of the table (who is not tied to any vendor, past nor present) so you don’t get taken for a ride and so that they can focus on what your organization’s needs are, even if you don’t quite see all the advantages that can be gained along the way at this time. (I know it’s hard, but have faith in them)
  • At least person on the team must have DAM experience, understand the terms, be a problem solver, a  forward thinker and fully understand the objectives of the project. Have experience as an DAM administrator or a DAM power user.
  • Get a Project Manager (PM or PMP) with technical experience in software deployment, but they do not necessarily need DAM experience. A PM with DAM experience can be a plus though. The PM should keep the project on time, on budget and on task. (These are very good things which are supposed to happen).

Once you have these people (your team on your side), give them written objectives, a fair budget to start with and then let them do their jobs. Yes, I know this may be difficult for some people to trust what they don’t understand, but it is more important that you nor anyone else do not hinder the progress if the team believes in what they are doing and know how to accomplish the objectives with what they have, particularly if they are on budget, on time and on task.  After all, this is why you asked these smart people to work together and take care of the project for you. The process may take weeks or months (as scheduled by the PM), but you should see measurable progress even if you don’t understand how they do it (they should  still be able to explain how this progress gets accomplished as long as you don’t ask every day). Anyone who truly does not understand the process, can not wrap their head around the issues, need every detail explained in extreme detail multiple times and does not contribute to project may need to be removed from the project team in order to stop hindering the progress. Open candor and debates between project team members which brings pause to the group before major decisions is one of the few exceptions. The PM should moderate these friendly debates based on how on track the debates are to the decisions which need to be made.

If the vendor and your project team speak the same language (literally and technically), they will communicate what is going on regularly, how the process will occur and progress will usually continue.

Require a weekly report emailed to you in order to keep you up to date on the status of the DAM project in terms you understand.

  • Is the project on time, on budget and on task as planned? Why or why not?
  • What is the project plan? Next step?
  • How much is this going to cost the organization? How is the cost justified?
  • Who is responsible for what?

A DAM can simplify, centralize and unify certain workflows and assets needed for your business. A good DAM project team will help make your organization’s DAM a reality and a success.

Posted in Digital Asset Management | Tagged: , , , , , , , , , | 6 Comments »

Inside DAM

Posted by Henrik de Gyor on February 12, 2009

My blog posts will also be available on Digital Asset Management blog where I am a guest Blogger.  As a Digital Asset Manager, I blog on my free time to share information about the DAM  user’s perspective…Inside DAM

I welcome your comments and feedback.

Posted in Digital Asset Management | Tagged: , , , , | Leave a Comment »

How do I audit my assets for a DAM?

Posted by Henrik de Gyor on February 12, 2009

In my last blog post, we talked about rights management, DAM and good record keeping. This blog has nothing to do with tax audits.

I wanted to continue discussing rights management and good record keeping.

Before you add an asset to your DAM, do you know what rights you have to that asset?

You know whether you are permitted to use, reuse and re-purpose it, right?

That should be included in your metadata.

Not sure what assets are licensed? In the interest of being transparent and legally abiding in today’s business environment, you could do a self audit of all your assets.

Yes, that may mean everything you have on hand. You are organized, right? No? Well, here you chance.

Advantages

  • Start with a clean slate.
  • Pick what is worth keeping.
  • Add proper metadata.
  • Know what you have.
  • Know how and where to find it all (in your DAM).
  • Instant archive/historical record of organization’s IP.

Difficulties

  • It will be time consuming.
  • The longer the organization has been in existence, the more assets you may have on hand to sort through.
  • Where are all the assets hiding in your organization?
  • Who knows about these assets? Is your institutional knowledge leaving the organization?
  • How many assets are not digitized?
  • Who will add metadata to these assets?
  • Easier said than done.

Questions to answer before you start

  • How many assets do you have?
  • Where are they?
  • Can you find them quickly?
  • Do you have the proper licenses to use what you have?
  • When do the licenses for Rights Managed assets expire?

If you can’t answer those five questions, particularly the last one, you may need to perform an internal self audit of your assets. Someone is tracking all licenses for your organization, right? If you don’t know, you may have a liability on your hands.

Here is how you could do a self audit  of your assets:

  1. Check with your legal counsel before starting the self audit.
  2. Find and list all the assets you have on hand.
  3. Compare this with any documentation you have to see if they match.
  4. Contact all of the vendors you have licensed assets from.
  5. Let vendors know you would like a confirmation of all licenses with the understanding you are doing this in good faith to redeem any issues. Unless you are blatantly stealing assets regularly, you have little to fear aside from an invoice. You should get a clear idea of what needs to be done and what may need a license.
  6. Vendors will usually reciprocate with the information you need to know and note anything you need to address. You could even ask the vendor to supply the metadata in bulk at the same time.

This will help you get your licensing straightened out, give you a clean slate to continue proper rights management and give your legal counsel less headaches in the future.

Posted in Digital Asset Management | Tagged: , , , , , , , , , , | Leave a Comment »

Can a DAM handle Rights Managed assets?

Posted by Henrik de Gyor on February 9, 2009

Many organizations license Rights Managed (RM) assets such as photographs from vendor like Corbis or Getty Images. Many organizations don’t manage these licensed assets well nor keep track of when they expire.

The Stock Artist Alliance (SAA) reported “…nine out of every ten images [were] unauthorized uses.”

Many of these ‘unauthorized uses’ involve Rights Managed assets.

This is a legal liability for many businesses and there is very little done about this issue today. There is little awareness about this issue and the widespread education about Rights Management is abysmal. There are a handful of associations who try, but have such as limited audience and even less people listening to what they have to say.

Digital Rights Management (DRM) solutions try, but do not resolve these issues. Why? Rights Management is about knowing:

  • Can you use/reuse this asset?
  • What rights do you have to the asset?
  • Where can you use the asset?
  • How long can you use the asset?
  • How can you use the asset with the license(s) you acquire?

DRM attempts to do this by simply trying to limit the use of the asset.

There are so many ways DRM often fails to work. For starters, DRM technology rarely remains intact when an asset is copied, renamed or reformatted. Creators of content such as movies, music and photographs are the most common victims to suffer from this type of theft and result in huge losses in sales. This is because DRM technologies are fighting an almost fruitless battle. The money it costs to pursue offenders must vastly out weight the possible royalties and money to be regained in a suit.

Giulio Prisco, chief executive of Metafuturing Second Life, formerly of CERN said “You cannot stop a tide with a spoon. Cracking technology will always be several steps ahead of DRM and content will be redistributed on anonymous networks.”

Very few DRM track the use of the assets. A few technologies track the illegal uses of the assets after the fact and report this back to the content owners. Then again, do the owners of the content and licensors even know where these assets are supposed to appear? Good record keeping on all sides is part of the key here.

Rights Management can be quite complex. Many people simply do not understand rights management. Anyone ordering rights managed assets from a vendor must understand licensing and copyright. Otherwise, this is a liability to the organization and ignorance is not an excuse.

Rights Managed (RM) assets are negotiated and licensed, not purchased, with finite terms which may include:

  • Where the asset can be distributed (geographically)?
  • How the asset can be distributed (in what media)?
  • How can the asset be used (on the home page, cover of a book, inside,etc)?
  • Where will the asset be used in the media?
  • How many people will receive or see the asset?
  • How long will the asset be used?
  • What size will the asset be used?
  • How much of the asset will be used?
  • Who can access the asset?
  • Is this exclusive or non-exclusive to the organization?
  • Are there other restrictions from the creator, licensor or vendor?
  • Are there any third party rights?

Can a DAM handle Rights Managed assets? This is far more than an issue of storing Rights Managed assets in a DAM and associating some metadata which state the terms of the asset. Most Rights Managed assets can not even be archived if they are not currently licensed. A few vendors don’t even want you to archive the asset at all, so check with the vendor/licensor directly. If you have Rights Managed assets, what system do you have in place which will:

  • Warn you before the license expires?
  • Tell you who contact when to renew the license?
  • What are the licensing terms are/were?
  • How much you paid and when?
  • Track how and where an asset has been used?

This is part of good record keeping.

What if you have multiple licenses for the same asset used different ways? This is getting complex, isn’t it? A highly customized DAM could do this for your organization. Or you could have another system to handle just the licensing separate from  the assets themselves. I would recommend one centralized system instead of separate systems do each task which can be even more costly and time consuming.

It is possible to store licensed Rights Managed (RM) assets in a DAM, but major customizations are often required.

In order to use a DAM for this, the DAM would need to track every use of every RM asset ordered out of the DAM. If an asset can be ordered from the DAM, it can be tracked by the DAM with a record of what has been used where. Some DAMs can apply licensing information into the embedded metadata. There are a few DAM systems which can even apply DRM to an outbound asset (we talked about DRM though). The idea is the DAM order must include how and where the asset will be used. The DAM can act as a central repository for all assets as well as the rights management information. This information can be relayed to the vendor for the proper licensing each and every time. There are workflows to accomplish this.

The good news is that in the past years, more of the market has become Royalty Free and DRM-free. That does not directly affect what you have licensed to date  though. Much of historic content that is not public domain hangs on to the Rights Managed model of doing business. After all , it is a bit hard to recreate history after it happened.

So how is your organization handling the licenses of Rights Managed assets today?

Posted in Digital Asset Management | Tagged: , , , , , , , , , | 5 Comments »

 
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